Shipping policy

1. CANCELLATION POLICY

 
Customers may request an order cancellation by contacting our support team at contact@zelumistore.com  within 4 hours of purchase. Cancellation requests are subject to the following terms:
- Cancellation within 1 hour with a replacement order: If a cancellation request is submitted within 1 hour of purchase and a replacement order is placed, the original order will be fully refunded without any fees.
- Cancellation from 1 hour and under 4 hours: Cancellations requested from 1 hour and under 4 hours after purchase will incur a 30% cancellation fee to cover transaction and administrative costs.
- Cancellation after 4 hours: Cancellation requests received 4 hours or more after purchase will not be accepted, as the order will have already been processed for stocking, packaging, and shipment.

Customers seeking to replace an order must notify us via email to ensure proper processing. By placing an order, the customer acknowledges and agrees to this cancellation policy.

 
2. ORDER INFORMATION CORRECTION

 
Customers are responsible for ensuring the accuracy of their shipping address and purchase details. If any errors are identified, a request for correction must be submitted via email to contact@zelumistore.com within 24 hours of placing the order. We strongly recommend reviewing the order confirmation email immediately upon receipt to verify all details.

Important Terms:
- Order cancellations and shipping address corrections will only be processed upon receipt of a formal request via email at contact@zelumistore.com. 
- While providing a reason for cancellation is not mandatory, customer feedback is highly valued as it helps us enhance our products and services.
By placing an order, the customer acknowledges and agrees to the terms outlined in this policy.

 
3. CONFIRMATION EMAIL

 
An order confirmation email will be sent immediately after a purchase is completed. A shipping confirmation email will be issued within five (5) days from the date of purchase.
If you do not receive these confirmation emails within the expected timeframe, please contact us at contact@zelumistore.com to ensure your order has been processed correctly.